Frequently Asked Questions

  1. What is this settlement about?

    The Consumer Financial Protection Bureau and the U.S. Department of Justice claimed that Toyota Motor Credit Corporation’s dealer compensation policies resulted in African-American, Asian, and Pacific Islander buyers paying higher interest rates than non-Hispanic White buyers, without regard to creditworthiness. Toyota Motor Credit Corporation, while neither admitting nor denying the claims, voluntarily agreed to pay up to $21.9 million to repay eligible buyers.

    For additional information about this Settlement, visit the CFPB and the DOJ.

    Back To Top

  2. What if I did not receive a Buyer Participation Packet?

    Buyer Participation Packets were mailed to all eligible customers identified by the Government. The Buyer Response Deadline was May 8, 2018. Forms are no longer being accepted.

    Back To Top

  3. Who is the Settlement Administrator and why was I contacted?

    Toyota Motor Credit Corporation administered this Settlement through Epiq. The Settlement Administrator contacted eligible buyers and distributed payments. The Settlement Administrator can be reached at:

    Toyota Motor Credit Corporation Settlement
    Settlement Administrator
    P.O. Box 3775
    Portland, OR 97208-3775

    The Settlement Administrator’s activities were overseen by the Government. Toyota Motor Credit Corporation paid all of the Settlement Administrator’s costs and expenses.

    Back To Top

  4. Will my payment be taxable?

    You should talk to your tax advisor to find out if there are any tax consequences from this Settlement payment. The Settlement Administrator will not report your payment to the IRS. The Settlement Administrator, Toyota Motor Credit Corporation, the Consumer Financial Protection Bureau, and the Department of Justice cannot give you tax advice for this payment. Visit for tax information.

    Back To Top

  5. How will this Settlement affect other accounts I have with Toyota?

    This Settlement does not affect any other accounts you have with Toyota.

    Back To Top

  6. How were payment amounts calculated?

    The amount of your payment was determined by the Consumer Financial Protection Bureau and the U.S. Department of Justice. The payment amount is final, and you may not appeal the payment amount.

    Back To Top

  7. Whom do I contact for more information about this Settlement?

    The Settlement Administrator should be able to answer your questions about this settlement. To contact the Settlement Administrator, call 1-844-778-5953 or send an email to

    Back To Top

Important Dates

  • February 2, 2016
    Agreement Announced by DOJ and CFPB
  • May 8, 2018
    Buyer Response Deadline
  • February 1, 2019
    Initial Payments Mailed